Shipping Policy

KARA Shipping Policy

Last updated: October 03, 2025.

Overview
This Shipping Policy explains processing times, delivery methods, costs, tracking, and limitations for orders placed on KARA at [Website URL]. It applies to all domestic and international shipments unless a product page states otherwise.

Order processing times

• Processing time is separate from transit time. Orders are processed within 1–2 business days, excluding weekends and public holidays.

• Orders received after 3:00 PM local time are processed the next business day.

• Peak periods (sales, holidays) may add 1–3 business days to processing.

Shipping options and estimates

• Standard: 3–7 business days after dispatch within eligible domestic regions.

• Expedited: 1–3 business days after dispatch within eligible domestic regions.

• Overnight/Next‑day: 1 business day after dispatch in select serviceable pincodes/ZIP codes.

• International: 5–12 business days after dispatch, subject to customs processing and local carrier timelines.

• Delivery estimates are not guarantees; weather, carrier delays, and customs can affect timelines.

Shipping rates

• Shipping fees are calculated at checkout based on destination, weight/volumetric weight, and selected service.

• Free shipping: Orders over [currency][threshold] within eligible domestic regions qualify for free Standard shipping.

• Expedited and international services are billed at carrier-calculated rates unless a promotion applies.

Serviceable locations and restrictions

• Domestic coverage: We ship across [country] to most locations supported by our carriers.

• International coverage: We ship to [list countries or “selected countries worldwide”]. Some regions may be excluded due to regulatory or carrier constraints.

• Restrictions: We do not ship to P.O. boxes, APO/FPO/DPO addresses, freight forwarders, or locations restricted by law or carrier policy.

• Age‑restricted or hazardous items (if any) ship only via approved methods and to eligible regions.

Shipment processing and cutoffs

• Orders with successful payment authorization enter the processing queue immediately.

• Orders flagged for verification may be delayed pending confirmation to prevent fraud.

Order splitting and partial shipments

• To reduce delays, items may ship separately at no additional cost. Separate tracking numbers will be provided for each parcel.

Tracking and confirmation

• A shipment confirmation email with tracking details is sent when the order dispatches.

• Tracking may take up to 24 hours to update on the carrier’s website after label creation.

Customs, duties, and taxes (international)

• International orders may incur import duties, taxes, and fees upon arrival, payable by the recipient.

• KARA is not responsible for delays caused by customs inspections or for any charges levied by customs authorities.

• Declared values comply with applicable laws; requests to alter declared values cannot be accommodated.

Delivery attempts and failed delivery

• Carriers typically make up to two delivery attempts. If undelivered, the parcel may be held at a pickup point or returned to sender.

• Re‑delivery or reshipment due to incorrect address or failed delivery may incur additional shipping charges.

Address accuracy

• Ensure the shipping address and contact number are accurate and complete. KARA is not responsible for delays or loss due to incorrect addresses.

Damaged, lost, or missing items

• Damaged on arrival: Photograph the outer packaging and item, retain all materials, and contact support within 48 hours of delivery for assistance.

• Lost in transit: If tracking shows no movement for 7 business days (domestic) or 14 business days (international), contact support to initiate a trace with the carrier.

• Delivered but not received: Check with household members, neighbors, building security, and the carrier. Report issues within 48 hours of a “Delivered” scan so we can help investigate.

Carrier partners

• Domestic: [e.g., Blue Dart/DTDC/Delhivery/UPS/FedEx/USPS].

• International: [e.g., DHL Express/FedEx/UPS].

• Carrier selection is based on service availability, speed, and reliability for the destination.

Order changes and cancellations

• Changes or cancellations can be requested until an order is marked “Ready to Ship.” Once dispatched, changes are no longer possible.

• If delivery is refused without prior approval, original shipping and return shipping fees may be deducted from any refund where applicable.

Holidays and service interruptions

• No shipments are dispatched on weekends or public holidays. Weather events, strikes, and carrier network disruptions can extend both processing and transit times.

Click & collect or in‑store pickup (if applicable)

• If offered, pickup orders are typically ready within 1–2 business days. A pickup notification will be sent with instructions and required ID.

Pre‑orders and backorders

• Estimated dispatch dates are shown on product pages. Orders that include pre‑order items ship when all items are available unless “Ship available items first” is selected at checkout.

Sustainability notes (optional)

• We use recyclable packaging wherever possible and optimize parcel sizing to reduce emissions and carrier surcharges.

Returns and exchanges

• For returns, exchanges, and return shipping costs, refer to the Return & Refund Policy at [Return Policy URL]. Return eligibility timelines begin on the delivery date recorded by the carrier.

Contact

• Email: kara@gmail.com

• Phone: +1 (555) 123‑4567

• Address: [Business address]

• Contact form: [Contact URL]

• Support hours: Monday–Friday, 9:00 AM–6:00 PM [time zone], excluding public holidays

Jurisdiction‑specific notes (optional)

• India: Delivery timelines to remote pincodes may vary; KYC may be required for high‑value shipments.

• EU/UK: VAT, customs, and consumer rights apply per local law; additional fees may be collected by the carrier.

• US: Some carriers do not deliver to P.O. boxes; state/local taxes and environmental fees may apply.

Implementation tips

• Place this Shipping Policy link in the footer and at checkout.

• Mirror key points (processing time, free shipping threshold, estimated delivery) on product pages and cart for clarity.

• Keep carrier service names and delivery estimates synchronized with actual checkout rate tables to avoid conflicts.

If preferred, this can be localized with exact countries, currencies, carriers, time zones, and a free‑shipping threshold.