Return And Refund Policy

KARA Return & Refund Policy

Last updated: October 03, 2025.

Overview
KARA does not accept returns or issue refunds; only replacements are offered for eligible issues reported within 24 hours of delivery. This policy applies to all orders placed on [Website URL].

Eligibility for replacement

• Time window: Issues must be reported within 24 hours from the carrier’s delivered timestamp.

• Eligible issues: Damaged item on arrival, defective item, incorrect item, or missing item(s) from the shipment.

• Ineligible cases: Buyer’s remorse, size/fit preference, color preference, normal wear and tear, and issues reported after 24 hours.

Condition and proof required

• Provide clear photos/videos showing the packing slip, outer box with shipping label, inner packaging, and the item’s defect/damage.

• For incorrect/missing items, provide unboxing photos/video if available and the packing slip image.

• Keep all packaging and the product unused until the claim is resolved.

How to request a replacement

• Email kara@gmail.com within 24 hours of delivery with:

  • Subject: Replacement Request – Order #[number]

  • Order number, full name, delivery address, and phone number

  • Description of the issue

  • Required photos/videos as listed above

• Phone support: +1 (555) 123-4567 during business hours for assistance after sending the email.

Evaluation and resolution

• KARA will review the claim, verify with the carrier if needed, and confirm eligibility.

• Approved claims receive a replacement shipment at no additional cost, subject to inventory availability.

• If the identical item is out of stock, KARA may offer a comparable item or store credit at its discretion.

• Claims lacking required proof or submitted after 24 hours will be declined.

Returns and refunds

• No returns are accepted, and refunds to the original payment method are not provided.

• Items sent back without prior approval will not be accepted or credited and may be returned to the sender at their expense.

Exchange specifics

• Exchanges are processed as replacements for the same item or a comparable alternative where the same item is unavailable.

• Inventory availability may affect replacement timing; customers will be notified of backorder or lead times.

Shipping costs for replacements

• Approved replacement shipments are covered by KARA.

• If a replacement cannot be delivered due to an incorrect address provided at checkout, additional shipping fees may apply.

Damaged in transit

• If a package arrives visibly damaged, request the carrier to note the damage upon delivery if possible.

• Photograph the exterior damage before opening, then document internal damage and contents for the claim.

Delivered but not received

• Check with household members, neighbors, building management, and designated delivery areas.

• Contact the carrier using the tracking number. Notify KARA within 24 hours of the “Delivered” scan with the carrier case/incident number for investigation.

Incorrect address and failed delivery

• Orders shipped to an incorrect address provided at checkout are not eligible for free replacement.

• If the parcel is returned to KARA due to failed delivery, reshipment fees may apply.

Pre-orders and backorders

• Replacement timelines for pre-ordered/backordered items depend on next available stock dates. KARA will share updated ETAs.

Non-eligible product categories (if applicable)

• For hygiene, customization, or safety reasons, certain categories may be excluded from replacement unless defective on arrival. If applicable, list categories here.

Contact

• Email: kara@gmail.com

• Phone: +1 (555) 123-4567

• Address: [Business address]

• Contact form: [Contact URL]

• Support hours: Monday–Friday, 9:00 AM–6:00 PM [time zone], excluding public holidays

Implementation notes

• Place a link to this policy in the site footer, on product pages, and at checkout.

• Mirror the 24-hour reporting requirement in order confirmation and delivery emails.

• Ensure the returns portal or contact form enforces the 24-hour window and photo/video uploads.